Privacy Policy

1. Information We Collect

Fraser Peak Outdoor Adventures collects information you provide directly to us, such as when you:

• Create an account or make a booking
• Contact us through our website or email
• Subscribe to our newsletter
• Participate in our services or events
• Provide feedback or reviews

Personal Information

We may collect the following types of personal information:

• Name and contact information (email, phone, address)
• Emergency contact details
• Medical information relevant to outdoor activities
• Payment and billing information
• Preferences and interests related to our services
• Communications between you and Fraser Peak

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Location data (with your permission)

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing and improving our outdoor adventure services
• Processing bookings and payments
• Communicating about your bookings and our services
• Ensuring safety during outdoor activities
• Sending marketing communications (with your consent)
• Complying with legal obligations
• Protecting our rights and preventing fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third parties who assist us in:

• Payment processing
• Website hosting and maintenance
• Email marketing services
• Customer support
• Safety and emergency services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Ensure the safety of our customers and staff
• Investigate potential violations of our terms

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertising
• Improve our website functionality

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and choices
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches
• Unlawful processing or use

Our security measures include:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Access controls and staff training
• Data backup and recovery procedures

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Retention Periods

• Customer accounts: 7 years after account closure
• Booking records: 7 years for tax and legal compliance
• Medical information: 7 years after last service
• Marketing data: Until you opt out or withdraw consent
• Website analytics: 26 months maximum

7. Your Rights and Choices

Under New Zealand privacy laws and GDPR (where applicable), you have the following rights:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Ask about how your information is processed

Correction and Updates

• Correct inaccurate or incomplete information
• Update your contact preferences
• Modify your account settings

Deletion and Restriction

• Request deletion of your personal information
• Restrict processing in certain circumstances
• Object to processing for marketing purposes

Consent Management

• Withdraw consent for marketing communications
• Opt out of non-essential cookies
• Update your communication preferences

8. International Data Transfers

Your information may be transferred to and processed in countries other than New Zealand. When we transfer data internationally, we ensure appropriate safeguards are in place:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct
• Binding corporate rules

9. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16 without parental consent.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website
• Update the "last modified" date
• Notify you of material changes via email or website notice
• Obtain your consent for significant changes where required

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

12. Regulatory Information

This Privacy Policy complies with:

• New Zealand Privacy Act 2020
• General Data Protection Regulation (GDPR) where applicable
• Consumer Data Right (CDR) principles
• Telecommunications (Interception Capability and Security) Act 2013

If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with:

• New Zealand Privacy Commissioner
• Relevant EU supervisory authority (for GDPR matters)
• Australian Information Commissioner (for CDR matters)